Here are some of our most commonly asked questions. If your question is not listed here feel free to e-mail it to daisy@TurquoisePearl.ca or call 250-886-2242 and we would be happy to answer it for you.
How long will my online order take?
All our products are made to order on Vancouver Island, BC. We will begin making your items as soon as we receive payment for your order and you can expect an average delivery date of 4-6 weeks from this date. If you need something sooner we can sometimes expedite your shipment for a small handling fee, for more information contact us today.
What happens if I order the wrong size?
We do not accept returns for wrong size orders however we are happy to do a size exchange for you if you order the wrong size. The wrong size item must be returned to us without being worn or washed with all it’s original tags and you will be charged a $5.00 restocking fee. If you are unsure of what size to order please feel free to ask us for our suggestion.
Can I get this in a different colour?
All of our ready made items are available in other colours by special order. Extra charges and minimum orders may apply. For a list of special order colours or to ask about specialty fabrics call or e-mail us and we would be happy to assist you.
Can I get bulk discounts or wholesale rates?
We are happy to offer bulk discounts to teachers or schools and we offer Wholesale opportunities to businesses or schools who would like to purchase our products for re-sale. For more information and for minimum order quantities, contact our sales desk above.
Where are you located?
Our studio is located in the sunny Cowichan Valley and we are proud to offer mobile service to most of southern Vancouver Island. If you are within our service area we are available to come directly to your studio, making design and ordering easy.
Or if you are outside our travel area try our mail order options, we can make your costumes and mail them directly to your studio. Contact us to ask about the best option for you.